Service – Don’t Drift

Service – Don’t Drift

As time goes on in our businesses, what started out as a conviction to do this or that sometimes gets put aside. Maybe it’s because of money or lack of time, but we need to constantly evaluate what we do each day to make sure we don’t drift from our...
Service – Hugs and Kisses

Service – Hugs and Kisses

Surveys of service firms have shown that the welcome has the most influence on people’s satisfaction with their overall experience. The first “welcome” experience is only the beginning and will influence the entire relationship. This is why we put so much importance...
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